Our 10 commitments
OUR 10 COMMITMENTS
#1
Commitment
OUR MEANS
A big line up
The proof
+20%
extra vehicles available in busy periods
25%
of our vehicle fleet renewed each year
120,000m²
of total storage space available
75 %
of shipments via our own fleet.
#2
Commitment
ENDURING RELATIONS
Giving our customers every reason to stay with us
70 %
of customers loyal to us for 25+ years.
#3
Commitment
QUALITY
Refusing compromises when it comes to quality
The proof
500
our number of in-house driver training courses
2012
Voted "Carrier of the year"
97.5%
the average KPI score among our drinks sector customers.
#4
Commitment
REAL TIME
UNBEATABLE RESPONSE TIMES
The proof
5-minute response time
to all domestic enquiries
30-minute response time
to all international enquiries
5 min.
to all domestic enquiries.
#5
Commitment
INNOVATION
HELPING SIMPLIFY OUR CUSTOMERS’ LIVES
The proof
100% of our vehicles geolocatable
100% of our documents available in paperless form
100 %
of our vehicles geolocatable.
#6
Commitment
PERFORMANCE
ENABLE OUR CUSTOMERS TO SAVE TIME AND MONEY
The proof
100 semi-trailers on standby to cope with traffic variations.
Single dedicated contact for each customer, communicating with our 8 European production centres and able to act directly.
30 staff
in the operations dept. dedicated to flow optimization.
#7
Commitment
ENVIRONMENT
CONCERN FOR THE FUTURE OF OUR PLANET
The proof
100% of our vehicles certified Euro 6
Reduced environmental impact thanks to our own natural gas station and fleet of CNG vehicles.
77 %
Reduction in our carbon dioxide emissions since 2013
#8
Commitment
CONCERN FOR EMPLOYEES
PROMOTING THE WELL-BEING OF ALL OUR WORKFORCE
The proof
100% of our vehicles fitted with independent air conditioning and a refrigerator as at 2019.
1,950 training hours reserved for our staff each year.
25 %
of yearly profits reinvested in improving working conditions.
#9
Commitment
LONG-TERM VIABILITY
PRESERVING OUR INDEPENDENCE
100 %
of company capital in the hands of long-term family shareholders.
#10
Commitment
HUMANITY
DEVELOPING SOLIDARITY ACTIONS
2018,
creation of the Dupessey Endowment to support solidarity actions in the realms of ecology, education, health, and culture
0
lay-offs, ever, during our 50 years, even during economic crises.